Mothercare

Mothercare had a requirement for resources to assist with the delivery of a bespoke B2B eCommerce order management system. This system serviced clients on a global scale and was a key part of their customer infrastructure. BrightBox worked closely with the senior delivery team to define the roles needed and then place people accordingly.

Quote from Client

July 20;2018

“We have worked with BrightBox Group on a number of requirements throughout the year and give testament to both their approach and their results. They are consultative, always available and have had great success across both business and highly technical roles. We see BrightBox Group as a key partner for us moving forwards and are more than happy to recommend their services to others.”

Richard Mcgonigal, Head of Business Systems Delivery

BrightBox Delivery

BrightBox provided developer / testing / project management resource that delivered application code on time and to the agreed quality standards. We supported unit and functional testing through query and defect resolution, and carried out assessments of their current implementations against best practise. This enabled us to define the high level roadmap to transition between the current state and the target state.

Performance of a system such as their B2B order Management system is critical, our team analysed the performance test results and were able to optimise / fine tune the applications code. We completed this by providing highly skilled resources who specialise in performance and have experience of retail Ecommerce systems.

Once live, the order management system provided Mothercare’s customers with end-to-end live information across the order lifecycle (location of their purchases, payment processes, delivery etc). This resulted in increased levels of customer satisfaction and retained business.

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It was clear from the start that BrightBox were able to make a positive impact throughout the delivery. We were able to integrate ourselves with the client team and helped them work through the challenging areas that needed attention and solutions. We provided resources across a number of roles such as delivery focused consultants, software developers and financial analysts. Mothercare have been a great client to work with.

David Timson, Senior Account Manager.