TRANSFORMING DIGITAL DELIVERY
HMRC CASE STUDY
Advancing Key Programmes and Transforming Digital Delivery - A Case Study on Upskilling and Nationwide Project Support.
BrightBox has worked closely with HMRC for over four years, providing the necessary skills to deliver key programmes such as 'Making Tax Digital' and the 'Government Gateway'. The partnership started at HMRC's flagship digital delivery centre in Newcastle and expanded to support projects across the UK. This case study highlights the successful collaboration between HMRC and BrightBox in transforming digital delivery and upskilling permanent staff.
OVERVIEW
CHALLENGE
HMRC required comprehensive support in implementing an Agile Scrum-focused development process and upskilling permanent staff members. This included hiring highly technical developers, testers, architects, business-centric BAs, product managers, and scrum masters, as well as design-focused user experience, content design, and user research professionals.
SOLUTION: PARTNERING WITH BRIGHTBOX
BrightBox provided over 100 team members across various HMRC sites, operating under both Contingent Labour and Service-based models. The partnership helped ensure security clearance and checks were completed to the highest standards. BrightBox played a significant role in upskilling HMRC's permanent staff members and transitioning to an Agile way of working.
RESULTS AND TESTIMONIALS
BrightBox's commitment to delivering quality services and skilled professionals has solidified its reputation as a reliable partner for HMRC. The continued demand for BrightBox's services is a testament to their performance.
Peter Walsh, Digital Delivery Centre Lead at HMRC, praised BrightBox's efforts:
“Brightbox has provided us with people from day one and continues to demonstrate commitment and dedication to delivering on this transformational journey for HMRC. They continue to source skilled people that cover all of our roles.”
PETE WALSH, DIGITAL DELIVERY CENTRE LEAD AT HMRC
“We are excited to be working with bankifi through both our nearshore and onshore delivery services. We look forward to supporting bankifi on what is a really exciting journey for them.”
STUART HOUGHTON, CEO, BRIGHTBOX GROUP
BOOK A CALL WITH THE AUGMENTATION EXPERTS
WHAT TO EXPECT ON YOUR CALL:
✅ Risk-free consultation with an industry expert
✅ Evaluation of locations and team structures to meet your requirements
✅ Free onshore & nearshore resourcing strategy
✅ Company culture & values analysis for vetting
✅ Tailored talent acquisition plan
✅ Cost-benefit analysis of different resourcing models
WHAT OUR SERVICE INCLUDES:
✅ Access to video interviews with vetting
✅ Two-week free trial of nearshore staff
✅ Provision of nearshore staff equipment
✅ Handover guarantee for seamless personnel changes
✅ Comprehensive associate management services for equipment setup, onboarding, and ongoing support
✅ Customisable engagement models to fit your projects